April 14th, 2009 11:51:32 am pst by Sterling Camden
Eighteen years ago today I first became an independent consultant. I was still employed at CPAS in Pensacola, Florida for two more months. Afterwards, I moved to Gulf Breeze, Florida where I set up shop for a few more years.
While visiting Synergex in October of 1993, I helped them lay plans for porting their products to the Windows platform. I could see that if I were to be helpful in this massive project, I would need to be there constantly. So I moved in January, 1994 to Sacramento and thence to Rancho Cordova, California. I met my wife at Synergex, and moved into her house in Folsom. The two of us decided in 2000 to move to Bainbridge Island, Washington — which is where I live and work today.
Here are eighteen maxims from my eighteen years of experience.
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October 13th, 2008 10:31:04 am pst by Sterling Camden
Following are ten promises I make to my clients. I first published this in an article on TechRepublic.
- The time for which you are paying me is yours and only yours. I will eliminate other distractions and focus on the set of problems you have entrusted to me.
- I will always tell you the truth even when it hurts. It’s better for you to find out sooner than later.
- I will try to accurately estimate time requirements when they are requested, but I will also qualify those estimates according to the level of additional research required and with knowledge of my own availability and optimism.
- I will keep you regularly updated on my progress. I will break down the elements of my accomplishments to whatever level of detail you require.
- I will only perform work for which you have given your approval. However, I will actively look beyond the narrow limits of my project for opportunities and risks that you may have overlooked and bring those to your attention when I find them.
- When I don’t know something, I won’t try to hide behind a facade of expertise. Instead, I’ll ask pertinent questions and (with your approval) conduct additional research.
- I will do my best to share my knowledge, to document my work, and to make it as understandable as possible. I will never bake in obfuscations to insure job security.
- If someone else is better qualified to handle an assignment, I’ll tell you. It’s more important for me to get the job done right than to hold onto a certain number of billable hours for myself. (I expect that attitude to pay its own dividends in the long run.)
- My recommendations will be based on what I perceive to be best suited to your needs in the present and future. I will not let myself be unduly swayed by considerations of what technology is currently in fashion or is more interesting to me personally.
- In short, I will treat you as I would like to be treated if I were your client.
Posted in Taking care of clients | 4 Comments » RSS 2.0 | Sphere it!
June 2nd, 2008 1:56:00 pm pst by Sterling Camden
Gee but it’s great to be back home.
I returned late on Friday night from a productive trip to Synergex. Back in the early ’90s, I used to travel so often that I kept a bag packed and ready to leave at a moment’s notice. Nowadays, I travel so infrequently that just preparing for and winding down from a trip takes a day or two in itself.
I’ll be catching up on things that happened while I was away, and “just trying to keep my customers satisfied”.
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April 5th, 2008 4:20:27 pm pst by Sterling Camden
Welcome to the new camdensoftware.com. After 11 years of using my own home-grown design, I finally updated this site to use WordPress. I’ll be blogging here on business-related topics.
For programming tips, tricks, and examples, see Chip’s Tips for Developers.
For my personal blog, see Chip’s Quips.
I also write weekly on the IT Consultant blog at TechRepublic, and occasionally at [Geeks are Sexy] Technology News.
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